In my past experience, Linksys killed my router with a firmware upgrade (and there were no open source options). Nighthawk App. Why are some R7000 owners having so many problems with the latest firmware and yet some of us are not? I too would have done exactly the same had I had the same issues. I had at a point activated the Qos and updated the database, but also disable it. We hope you'll join the conversation by posting to an open topic or starting a new one. Many won't have any complimentary support remaining or won't pay for a continuing support package, therefore unless they're willing to pay, probably won't make their voices heard. If I was in your position, would've done the same thing and returned it and just go with a different and more reliable one. Now that you're sure(?) So, thanks to all who suggested the 42 version. I don't know the date of manufacture of my device, but it was purchased on 2015-01-31. If you do intend to or have already registered your router with Netgear, you might find it interesting just to raise a support ticket with your router serial number and ask the question about its manufacture date. How to configure your NETGEAR router for cable internet connection with NETGEAR genie I didn't recommend it before because you'd had problems prior to adding the R7000p and you were switching modem/routers around. Intermittent connection loss happening at random times during the day. I'm not sure what else I can do on my end other than this. The fun thing is that when I connect to the 2.4 GHz network I archive speeds of 150 mb/s down and 20 up, with 5Ghz it is always around 7mb/s up to 45 mb/s download, but the upload is always at 20 mb/s. I have 4 lights on on left side and 3 on at right side . It does make sense that version 42 is the answer - afterall, that is the answer to life, the universe and everything. Setup was a breeze. I've had it almost 3 months now and it does exactly what I need it to with the plus of course I'm not having any WiFi dropout issues. No one has yet come up with an answer. https://community.netgear.com/t5/x/x/m-p/1533866#M87578. Nightha wk A C2300 Smar t WiFi Router User Manual Model R7000P July 2017 202-11702-02 350 E. Plumeria Drive San Jose, CA 95134 USA Troubleshooting: Unable to access network resources or Internet; ... GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. We hope you'll join the conversation by posting to an open topic or starting a new one. the general agreed upon decent firmware for the R7000 is 1.0.9.42. the recently released version is still waiting feedback but the initial results aren't any better from what I've seen. Click the Smart Wizard Test button to access the NETGEAR online test page. If you want to help people to avoid it, just tell them what you are using. The problem here is, that even if anyone from Netgear bothered to sit down and read through this Community forum and discovered that there are seemingly lots of R7000 AC1900 router owners who are consistently reporting issues with 5ghz WiFi dropouts, then there's owners like me, on the newest latest firmware that have not had any issues whatsoever. It may be that rolling back to an old firmware version will have negligible effect when it comes to security. The modem I have is Spectrum  E31U2V1. ... Troubleshooting; 0 Kudos Reply. - to keep it simple for everyone- Don't hit the upgrade icon that you see within the router control panel. Have you tried restarting the whole thing? Find setup help, user guides, product information, firmware, and troubleshooting for your Nighthawk R7400 on our official NETGEAR Support site today. I cannot connect to it to see the signal. So how is this the case? I also checked with multiple devices the speed, and the same 2.4 Ghz is faster than 5Ghz at 1 m distance, tried with my tablet (Ipad), phone (Huawei honor 9), laptops (aces swift 3 and mac book pro 2015). We hope you'll join the conversation by posting to an open topic or starting a new one. It seemed good for the first 6 hours, but then I started seeing the 5G network dropping out again. Just wanted to add that there is a wifi on/off button on the router. I don't doubt there is a problem somewhere, but it clearly isn't affecting every single R7000 AC1900 owner, so how Netgear are going to resolve an issue that doesn't affect everyone, is going to be interesting. I'm not suggesting you just use the cheaper brand as they are much slower and on heavy traffic loads this router really does shine. In order to find out that information, you have to raise a support ticket and ask and this is best done in the first 90 days of purchase whilst the support is complimentary. Otherwise, you may be a candidate for the TFTPrecovery scheme. That failure is one that you will see without that restart process, Been there, done that, although my R7000P has test firmware for something else. I've been a network engineer for 25 years and have never seen anything this badly produced. I purchased 3 units and upgraded two units and they are just bricks now and the last unit just left at default shipping firmware and works like a charm. The ROI is proving to be moving in the direction of a sunk cost for a device that is not cheap. I cannot connect to it to see the signal. The reset and restart rfegimes? There was certainly a really bad release or two at one stage. if you can log into your modem, you can post your screen shots of the modem connections page. It could also mean you're potentially leaving your router exposed to security problems. What firmware do you have right now? @rpzky8  @stelthlion68 Clearly I'm pleased for you both that rolling back to v.42 appears to have fixed your 5ghz WiFi stability issues. Good thing I had the cheaper brand on hand because it was needed as I tried for hours to get just one of these routers operation in the office. Opened a case with Netgear, tried a number of things including reboot, reset, channel change, etc. We could quite literally be waiting months or longer or indeed never for another firmware update. I already had a router and access point in my cart if the issue still persists, hopefully it will continue working. I also pay for a secure Swiss based email account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mobiltelefon die Nighthawk App herunter, und befolgen Sie die Anweisungen zur Einrichtung. the R7000P recieved the upgrade to netgear armor. As a result, the Asus model retains its crown. I haven't noticed issues before, but I may have had experienced a couple of disconnects while online gaming back then, just not as frequent as this. Kindly select the proper configuration that is applicable with your connection type. Quite how long it will take them to do so though, is an entirely different question. 3 digit versions would be easier to keep track of. Did you make a note of what firmware you were on before you upgraded to the latest firmware? But first, do the steps said previously and report back Had a few other issues with things like Readyshare, QOS stuff, etc. You could try hardwiring into the modem and seeing if the connection stays stable. NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. I had the latest firmware 1.0.11.100_10.2.100 but had all the issues described in this community. We went and picked up a spectrum router from the store and hooked it up. I definitely believe that there must be some component that changed over time in hardware so that date of manufacture is a factor in which firmware works or doesn't. If you are still experiencing … We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. This of course will depend on the manufacture date of your router. Then the R7000 will send that signel to its jacks and to the radios to send out as the 2.4 and 5Ghz signals. If it indeed was a hardware issue, it will be the youngest router I have ever owned to be trashed out. Message 1 of 2 0 Kudos Reply. We then swapped the modem (Yesterday), this was after I tried the rollback on the firmware in the nighthawk. Things were mostly good for a bit but then the connection issues started again and just have gotten worse. This article provides troubleshooting help for your NETGEAR router. That was released on "02/03/2018" which, given Netgear's wonky date system, means 3rd February 2018. Find setup help, user guides, product information, firmware, and troubleshooting for your Nighthawk X6 R8000 on our official NETGEAR Support site today. My thought process here is that A) The router is having issues and that is why I cannot connnect, B) The router is busy trying to restore connection, or C) The internet is needed for this connection. We recommend downloading the Nighthawk app for your NETGEAR router. To troubleshoot wireless extenders: Ensure the wireless extender is properly configured, see Setting up NETGEAR Wi-Fi range extenders. A single point of support around the clock. However, if you do not have Internet access even on wired connection you may have to configure the router to work with the modem. Spectrum is great at saying the signal is fine when it isn't. Did you log into the modem to check your signal levels? What's the exact model number of your NETGEAR device? I tried 1.0.11.100 first. Netgear folks are you able to share any progress on providing a fix for this very important issue that is impacting work and people's livelihood or should I just resign to that this product is not worth the time and go buy something else? I have no idea personally. I own my modem, which is a Netgear CM1000. I currently have a spectrum modem (Do not know model at the moment) and used to have a spectrum router. Rolling back though could be seen as a trade off between functionality versus possible security issues. Quick and easy solutions are available for you in the NETGEAR community. What firmware do you actually have? 2. Powerline and Wall Plug Extenders. Tried updating to newest version 1.11 think and that failed as well. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust.