Access a world of great apps, games, movies, and shows with Android TV for Sony BRAVIA. If your remote does not have the (IR) mark, it is a wireless remote. Download and update processes will take time. First, check whether the problem is due to the TV or the remote control. Be among the first to get the latest *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote *2: If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. Section B:Checking items of the remote control (common). Check whether or not the TV is in operation, Checking items of the remote control (common), Checking items of the infrared remote control, Checking items of the wireless remote control, Section B: Checking items of the remote control. Wait several minutes after doing the reboot, then try.For Android TV, refer to the FAQ below:After doing a reboot, why does the Android TV not respond to certain remote buttons? NOTE: Depending on the model, the positions of TV buttons vary. Check that the lamp (power lamp/standby lamp) on the front/bottom of the TV is on. Copy link. Try moving the products away from the lamp or the lamp away from the products. *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote *2: If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. Our site is not optimized for your current browser. Browse Community. This article is composed of the following items. Portable Audio; Hi-fi Systems; How Tos & FAQs; … The remote doesn't support the model or component type. Remove any obstacles that may be in the path between the remote and the device. The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function). TV remote control not operating properly or not responding at all, Applicable Products and Categories of This Article. NOTE: Because each of these steps represents a possible solution, check the function of the remote control after completing each step. For the Android TV remote released in 2016. The best of what Sony has to offer on iOS or Android. Make sure that a bright light or bright sunlight does not shine on the IR sensor. If the radio device is installed near the TV or remote, confirm whether there is no influence of the radio device by changing the installation location, etc. Something is blocking the IR sensor on the device. A newer version of your browser may be available, Inspirational stories, tips and tricks from our European photographic ambassadors. If symptoms do not improve even after the procedures up to this step have been checked, proceed to Section C. Section C:Select remote control type (common)Check the remote control type with the fault.NOTE: The shape of the remote controls varies depending on the model. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. The following are images of typical infrared/wireless remote controls. IMPORTANT: If the issue occurs on the Touchpad Remote Control of the Android TV, check Troubleshooting for Touchpad Remote Control . If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. When an old splitter is attached near the back of the TV, verify whether the issue is improved by temporarily removing it. Be sure to insert a battery from the - pole side as shown in the illustration. [A]: Touchpad Remote[B]: One-touch Remote, Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! Remove the batteries from the remote (for approximately 1 minute). Universal remote controls won't work with components that use a two-way remote communication system, SAVA speaker systems, or. Insert a battery consistent with the + pole and - pole according to the indication. A newer version of your browser may be available. Replace the battery cover . Ensure the batteries are properly inserted by matching the polarity on the batteries with the PLUS (+) and MINUS (-) symbols in the battery compartment. The original Sony remote will not work. Make sure that the remote infrared receiver / sensor located on the product, has not been covered or obscured by indoor plants or furnishings etcetera. Units that were not originally supplied with remote control may not be remote compatible. IMPORTANT: In case of a third party tuner / Set-Top Box, you may only be able to switch channels with the supplied third-party remote commander. The remote doesn't support the manufacturer. Ensure the area where you are using the remote to control the TV is free of any objects that could interfere or block the beam when attempting to control the TV. Confirm the location of the Infrared (IR) remote control sensor, then note the following points. If you are using these types of remote controls, proceed to Section D. Section D:Checking items of the infrared remote control. The remote doesn't support the manufacturer. Section E:Checking items of the wireless remote control. It looks like JavaScript is disabled in your browser. How to pair the Touchpad Remote Control with the TV, Registering my Touchpad Remote to Sony's Android TV fails, The Remote Control does not respond to voice commands. Specific features, such as menu systems or timer functions, may not be accessible with the remote. Section A:Check whether or not the TV is in operation. TV & Home Cinema. Stay informed with a Sony account to get news, offers and promotions. Our site is not optimized for your current browser. Unable to control the set-top box or A/V receiver when using the IR Blaster function. Tap to unmute. The remote control may not work or operate correctly for the following reasons: The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function). Shopping. Do not use rechargeable batteries. NOTE: Some buttons cannot be used directly after a reboot. Components over seven years old may not be compatible with current remote controls. Then, reinsert the batteries again according to the polarity (-/+). If the issue continues, we advise you to go through each section in the article using our complete troubleshooting guide. 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