How long does it take to complete the online courses? Yes, Moravian College, an accredited institution of higher education, will issue a transcript with 3 or 6 Graduate College Credits in either their MBA or MHA programs. What should I do if there are technical problems while I am in the Learning Management System (LMS)? Yes, you must mark each assignment as ”complete” before moving on. Can I take the end of course practice tests over again? Can I receive college credits for passing the PXS™ exam? You must have an undergraduate degree to qualify. In most cases, these credits are accepted. Our training supports compassionate care from the top down, strategically driving your organization to significant gains in patient satisfaction, employee empowerment, engagement, and morale. Unhappy patients lose no time telling friends and relatives about the lack of attention they received while in your care. What is the passing score for the end of course practice tests? Yes, you can retake the PXS™; certification exam if you do not get a passing score of 80% or higher than the first time, but you will need to review your work first. In this book, and the CD that accompanies it, we have included a range of content and materials from these programmes. About Certification Recertification Continuing Education FAQ Stay Connected. These materials comprise the proprietary information of The Sullivan Group. Becoming a Hospital of Choice is not easy. Can my college credits be transferred to another institution? Surveys consistently show that the personal attention received while hospitalized is the deciding factor that ensures happy, satisfied patients. Satisfied and engaged patients are most likely to achieve better outcomes, which helps your office maximize payment incentives. Advanced Service Excellence Systems for Continuous Performance and Improvement, © 2015 Custom Learning Systems Group Ltd. All rights reserved. You will have a total of six months to access the courses. Learn why team engagement is essential for MACRA and how the patient experience affects quality measures. ", "Excellent presentations and adaptation of scenarios. What do I do if I can’t view the videos because my place of employment blocks them? Patients expect good clinical care. This is exactly what we encounter on a daily basis. If a user forgets the user name or password, please email the PX Academy’s Chief Learning Officer. The best preparation for the Patient Experience Specialist (PXS)™ certification exam is to complete the practice tests. Hardwire Best Practices for Successful Leader, Staff, and Physician Engagement to Achieve Exceptional Patient Satisfaction, Advanced Service Excellence Skills: Hard-Wiring Best Practices This website uses cookies and third party services. Online Training Course. The Gap between Leadership and Patient Experience: Healthcare pundits are out of touch, PX Academy | CX University Announce Partnership with Moravian College. How much does it cost to earn the PXS™ certification? Continuing Education Patient Experience Institute offers Patient Experience Continuing Education Credits (PXEs) for learning, teaching and professional service events and activities that are focused on the patient experience. In the event that users experience technical difficulties or password issues while in the PX Academy’s learning management system (through e360), send an email to the PX Academy’s Chief Learning Officer. Share your experience with us. For more information about this course and future Foundations in Patient Experience Courses, please email . 7,197,492. 1 . Unauthorized use, copying or dissemination of these materials is strictly prohibited. Our PatientSET Program delivers actionable training to improve bedside communication and leave both patients and providers more satisfied with their encounter. U.S. Patent No. You can complete the online courses at your convenience from anywhere and at any time. Creating a healthcare service culture requires leadership, team effort and accountability. The online courses and certification exam are hosted online and can be accessed from any device that has a connection to the internet. What do I do if I forget my username or password? What if I don’t score an 80% on the PXS™ certification exam? Once finished with a practice test, you will receive immediate results. Prod ID: 135 Optimizing the Patient Experience . Only the receiving institution can decide whether they will accept credits. You should aim for a score of 80% or higher on each course practice test. Yes, you may take the end of course practice tests up to 10 times or until you score 100%. Concepts applied to real patient scenarios to resonate with past experiences and maximize experiential learning, Produced by physician peers and leaders to align with day-to-day practice and address real situations clinicians face, Episodic, video-based learning delivers this best practice education that's easy to access from any device, First Impression; Woman with trouble breathing, heart racing - Wrong Way, Game-time; Man with coughing up blood - Right Way, First Impression; Woman with headache & angry spouse - Right Way, Man with cough/case of missed lung cancer - Right & Wrong Way, Man with blood in stool/case of missed colon cancer - Right & Wrong Way, Woman with dyspnea and heart racing/case of missed pulmonary embolism - Right & Wrong Way, Woman with dyspnea and heart racing - Right & Wrong Way, Missed Pulmonary Embolism - Right & Wrong Way, Post-procedure Wound Infection - Right & Wrong Way, "The whole series was really helpful.