You can't fix that! This works in your favor if you are canceling late in your service agreement. They wouldn't budge on pricing over the phone so I put in a cancellation request in 2 weeks in the future. Amazing how Verizon will bend over backwards for new customers, but won't keep your loyal ones. Has any Loyal Verizon customers been able to wheel and deal with Verizon Fios customer service? One Fios technician admits: “Verizon overbooks appointments, typical of the industry, and us techs can’t hit all the jobs.”. Definitely shouldn't switch to fake names but the most effective way is having a roommate or significant other and putting it in their name every two years. It's the same unfortunately with Cox and others I'm sure. And internet only can be had for very cheap pricing so think about it. So my service is cancelled for this weekend. Do they offer better deals as soon as the contract ends? Some say weeks others say 30 days or more. Hell, I'm SO convinced I'm switching to Cox (or other options) that I refuse to sign up for "autopay" and have actually paid far more in late fees than I would ever want to even admit to myself cause I will forget- EVERY other bill I have is on autopay. We appreciate you reaching out. verizon Verizon FiOS Retention Rep Called My Bluff. you will need to go through the whole credit check again (hard check) and new router (the rental fee is going up from $10 to $12 in September 2018). And as we know they won't do anything to keep customers, even when I talked to their supervisor it is the same story “There isn't any discount offers available". To keep this resource free, Cordcutting.com is compensated by certain providers listed below. That's a lower cost than providing new equipment and installation to a new customer. If you have been renting a router or any other equipment from Verizon, they’re going to want it back. Which Verizon Fios department should we contact to get the best package price? Crap. It all depends on who you get from FIOS. Is the only option to cancel and move to Direct TV or Comcast? Have you received New Customer Pricing, Free DVR for Life, Valued Customer $ Discounts, ETC? Hope you are just a channel sufer and don't plan on watching say an entire season thus far of a certain show- it will either not work, pixelate SO bad you can't watch AT ALL, or the very next day, all of a sudden the first 6 shows are suddenly gone- no longer available. Done! THAT is how much I hate them!!! Either give me new customer discount or cancel my service without trying to upsell. If I wanted to keep my same rate, I had to drop my speed from 75 to 50. There is ABSOLUTELY no sense of "the customer" at Verizon much less "the customer is right". I'm not talking old seasons you could and should get on Netflix- I"m talking CURRENT shows's seasons... Again, that's IF it works- often it just goes through the error message saying it's not available right now...that's not MY line...that's VERIZON FIOS period....the DVR- like I said, DON"T GET ME STARTED!!! … Either way, make sure you obtain a receipt indicating that the equipment is no longer in your possession. We love having you in the Verizon family and would be sad to see you go. verizon FIOS negotiations verizon fios . They KNOW they will wear you down- you'll give up like I have in the past without even realizing you are doing it. Be fully prepared to "pull the plug" if you don't like what they offer you. I pay TOP dollar again for THIS service!!! ps- has anyone noticed that not only do new customers get better prices but they are promised better programming!!! GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. I will listen for the number to push to discontinue my service. My current Verizon Fios Contract is up in two months. Is canceling then signing up under a new name the only choice? That conversation provides them with one more opportunity to keep you on-board with them. Not so anymore. additionally don’t sign any contracts. Thanks in advance for your help with this!! It’s best to return it as soon as possible. If the downgrading of your service was unacceptable to you I would have just walk with your wallet as you evidently did with your wireless service. I say this just after last month, I was on the road all December and used almost 40 gigs of data. You are FORCED to "chat" which is a total joke becuase if they don't want to deal with you, they just click off and Oops- we were disconnected if you **bleep** later. When I contact Verizon FIOS, I am told that these offers are for new customers, and I, with over 9 years as a customer, can't get the advertised service. How can we negotiate a better deal with Verizon Fios? I've been throught that game a thousand times...I've switched out equipment numerous times- even driving to their center in person to assure a "new" box...NO ONE is sent out to fix an obvious problem in our line at some point...Nope. I have been a customer since '04 after taking a year off from being a customer since '00. When you signed up with Fios, you signed a service agreement.