West Fargo, ND 58078 Please let us know so we can keep sharing the best possible information with other customers. It was incredibly ugly and did not appear to be suitable for serving food (the wood was unfinished). The water that is dispenser... VKT Financial - tom thiru aka thirukumar thirunavakarasu, Bridget Honnon a.k.a. I have found that every time I go to this location the shelves are empty in the health/beauty section. He stated that Susan ( your employee) was in charge of bringing my items to my car. I just started classes 11/9 and today 11/11 I already have a credit balance... Bought a water dispenser have had it over a week. 108 I tried calling customer service foe store pickup and was told the wait time was more than one hour. Arrange this 4-Piece Westerly Acacia Wood Deep Seating Chat Set on your deck or patio so guests can enjoy drinks outside during summer weather. Track your order, look up coupons, and figure out returns all in one place. I have called many days and the automated message says the wait times are anywhere between 30 to 90 minutes. The stuff arrived broken in the package I called immediately with pictures to show there was no bubble wrapping provided and it was thrown around. GetHuman always knows the way to live chat with a company like BedBathandBeyond.com when it's available. A waste of $29 and they lost a customer that had been with them for years before this. They have the product back and probably have resold it. Joan Strutz I signed up later online. I was told the warehouse hadn't had time to verify the item due to COVID. All rights reserved. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. The 4-Piece Westerly Acacia Wood Deep Seating Chat Set is a great way to … Call stupid customer service to wait on hold for hours to be told some [censored] excuse. View Replay of 2020 Virtual Investor Day Presentation, Bed Bath & Beyond Unveils Comprehensive Strategy To Unlock Potential & Deliver …, Bed Bath & Beyond Inc. Launches $225 Million Accelerated Share Repurchase Progr…, Commitment to Equal Opportunity and Diversity. And there are people around who are supposed to be stocking but I'm not sure what they are doing because apparently they are not doing their job. Corporate Headquarters. I contacted customer service to try to get my membership cancelled and refunded since I was lied to about what the perks were. On 11/3/2020 at approximately at 630 PM, i have arrived at the West Los Angeles store located at 11854 West Olympic Boulevard, Los Angeles, CA 90064 to have a curbside pick-up of my order (BBB [protected]). So now I can't get a hold of anyone and they have had my money for six weeks and nobody will pick up a phone. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Customer service refused to reship merchandise or provide an immediate refund. 908-688-0888, Janet M. Barth at 908-613-5820ir@bedbath.com, © 2020 Bed Bath & Beyond Inc. and its subsidiaries, Executive Vice President, Chief Financial Officer & Treasurer, Executive Vice President, Chief Brand Officer; President, Decorist, Executive Vice President, Chief Operating Officer; President, buybuy BABY. One item was allegedly shipped on 4/21, the other on 5/3. I followed the instructions posted bed bath and beyond's website and sent it back via fedex on may 19. I placed my order but never got $30 off. No apologies either. Find that information above. Bed Bath & Beyond's Knowledge Center has the answer to all your questions. 650 Liberty Avenue Pretty pathetic when a big company like this is so low that they cheat people out of their refunds, which it appears is happening. She never did. The manager didn't care that i just got out the hospital. I then shortly found out that it's just a straight 20% off and that you can't use any coupons with it. I will now dispute the charges with my credit company. Regards, Tae Kim, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Card #[protected] You have lost an entire family of shoppers due to Susan's inability to simply do her job. The delivery service (FEDEX) could not reclaim the product, and we are told that a refund could not be issued until all the merchandise is returned. Bed Bath & Beyond, Inc. BBBY 21.44 0.06 (0.28%). Bed Bath & Beyond — lied about beyond + membership perks I was shopping in store at the Springfield, IL Bed Bath & Beyond store and was told about the Beyond + membership. I used to like this store, but no more. RE: BBB ORDER NUMBER [protected] You just lost a good group of customers. Or is any of the information above inaccurate? Abysmal customer service. I had to wait 45 minutes and make 3 calls to the store to determine why is my order not been delivered. He didn't care how much money i spend. There is only 1 way to get customer help from them. On October 7, 2019, I visited your store in Rego Park to buy a blender. That he could of returned it. On line purchase to this company Bed bath& beyond, Borderfree did not sent me a invoice of the Payment and good which I purchace on line.Date was Oct.6 2019.I had sent you guys a email no one even bother to reply to were is this goods, I had been charge to to my Visa amount of 438.85 could you please credith that amount back to my visa Account. Shop now!. GetHuman and BedBathandBeyond.com have no relationship whatsoever. Tracking shows that it was received at bed, bath, and beyond's facility in lewisville, tx on may 21. My crosswave makes my life much easier. I tried the online chat system and the wait time there is 60 to 90 minutes. Finally because the order was $1.88 short they would not ship it at nc. Post-Market 0.08 (0.37%) I am not claiming to be special or privileged because I am sick. Half of the items I am looking for are not on the shelves. Who is going to sit on hold for that long? I am being penalized for a shipping error. I have always been a loyal customer but I'm rethinking whether to order again until they get their act together. I went into the number on the card to activate it. The set includes a loveseat, two chairs and a table. I received it on may 14. It is not because they are moving anything around. I received the item in 10/4/20. Please keep sharing what you know about contacting BedBathandBeyond.com with GetHuman and keep sharing with others so we can together make customer service less frustrating. Rebecca. My bissell crosswave is a product I live by. BedBathandBeyond.com Phone Number: 800-462-3966. Luckily, there is still a way to get a real human being to help you with your BedBathandBeyond.com customer service problem, and that's by calling them on the phone. I had already sent all of the information/curbside pick up details informing them that i had arrived at the location via email . I ordered new bathroom stuff Back in July. It never came. And it was activate only to find out the balance was zero. It is suppose to be worth $5.00. Shop for chat set at Bed Bath and Beyond Canada. I was told that signing up would get me 20% off everything on top of any coupons I had, plus free shipping online. I was told it would be another ten days. On June 9 2020, I ordered two shower curtains at a price of $39.99 each --... Order for $900 of product was delivered to an old address I had deleted. Waited 2 hours to finally get a representative through their chat option as I was unable to get through on the phone. I called everyone i knew to do the same. Missing refund and no customer service available, Two items were allegedly shipped but were lost in transit. I tried to place an order on line and needed to change it prior to finalizing it I could not change the store or delete one of the items. Still no confirmation. I was told that signing up would get me 20% off everything on top of any coupons I had, plus free shipping online. Concerned Family of the 95. no communication and no invoice to the payment to this purchase. Enjoy 30% off full priced items all year round by becoming a bbb&me member. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Although I was charged for the items the tracking numbers shows that FEDEX never received the items. I returned a chair that the warehouse received on June 18. Shop for chat at Bed Bath and Beyond Canada. The reason why most customers are looking to chat with BedBathandBeyond.com is because they have Returns, Cancel order, Change order, Track order, Complaint and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. I want my money. One is in the makeup section and you can see it it almost totally empty. On entering I was assaulted with fragrance that gave an immediate headache. The 1800 number stated it was his choice. I only signed up for Beyond membership yesterday because of the $30 off that was advertised. Free shipping on orders over $49. This location has really gone downhill and I am very disappointed in it. I tried to wait for that but missed them when they finally picked up because it had been so long. He was very nice and was trying (Henry) but there was a line forming and no one else would get on a register. Why would I pay for the membership when they send free coupons so often? [protected]@gmail.com. They do not respond and I have not received my refund, even though it's been well beyond the time they say on their website that I would be contacted and receive the refund. I received my Rebate card for $5.00 during Christmas. I recently got out the hospital and missed my return date. The best phone number for BedBathandBeyond.com is their 800-462-3966 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I was shopping in store at the Springfield, IL Bed Bath & Beyond store and was told about the Beyond + membership. I have attached pictures. I will never give them my money again. Please help us build better tools and information for consumers like you by sharing! We were at the customer service desk so she could have jumped on the register next to him. After 3 dam phone calls and two months of [censored] there is still no replacements this company is sorry and so is there customer service who told me that it would take 3 weeks well here it is almost 8 weeks later and where is the dam stuff I paid for. Unless my account is credited $30 I wish to cancel my membership immediately and receive a full refund of the $29 membership fee. 3538 5th St. W. I want Susan your employee discipline for the lack of customer service and her inability to simply bring items to customers waiting outside. Today is july 2, 2020. Buy top selling products like Forest Gate Fieldstone 4-Piece Outdoor Chat Set with Cushions in Silver and Forest Gate™ Aspen 3-Piece Acacia Patio Chat Set in Brown with Cushions. Buy top selling products like LeapFrog® Chat & Count Emoji Phone™ in Green and Gourmet Basics by Mikasa® Chit Chat Kitchen Accessory Collection in Black. BedBathandBeyond.com does not offer customer support through live chat. Where did my money go. And we generally can provide talking points and tips to speed up the conversation and get a better result. They said no, that if you read the fine print online that it says you can't use coupons and even though their employee told me I could use coupons that I still should have read the fine print instead of trusting what their employee told me. apt. © 2004-2020 ComplaintsBoard.com. In the last 18 months, 936 customers have searched for BedBathandBeyond.com live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Why don't they just close the door??? I want the product today or the money refunded today.