Very standard behavioral questions. Mr. Greg Lay, Customer Relations Supervisor. Why they did this cannot be explained. All comments with swear words will be deleted, even abbreviated swear words. These adverse situations were the reason that prompted me to end Cox as my provider for the internet and phone service.First of all, it took two years for Cox to bury a 50-foot cable which lay across my lawn that Cox placed for a connection. Stephanie told me I would have to pay $75.00 more a month to get those channels, I was livid. I DO NOT AND WILL NEVER RECOMMEND COX CABLE FOR INTERNET EVER. Find the Cox Communications Sandy Springs address. I told Stephanie I had his name and phone number. It is a shame that they will rip off a customer that has been with them for over 6 years with no problems until we have to cut back services and we get penalized for a technicians mistake and failure to do his job. My service is still not working correctly and their employees are literally STUPID. Both yesterday and today I did not receive by paper. All you do is give a special and then take it back by the end of the two years. Spoke with Charles who told me that basic has mostly shopping channels. Move on up the corporate ladder. I have not had cable for 1 month. She should be commended for her dedication to COX in retaining customers. This is Monday the 20th and I still have not received a refund. The worst customer service from your New York office. BBB is here to help. When I had enough, I finally stated that what I needed to do was terminate my service with Cox. AND GOD FORBID YOU WISH TO CREATE YOUR OWN PASSWORD.... OH HELL NO THEY WISH TO DO IT SO THEY CAN FORCE A CUSTOMER TO USE THERE PASSWORD AND THEN CHANGE IT??? I have pictures of this guy in his truck with his lic and truck id #This is horrible, I cannot believe cox runs a company that! I have had issues since they installed my tv service. There was NO "break-in and entering" signs WHATSOEVER!!! Distinct neighborhoods around the city to find your perfect fit. Multi Location Business Find locations. BBB remains operational and focused on serving our business community. ©2018 Hendrick Inc. | All rights reserved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I commend Erica for her persistence and vibrant personality as both were considered continuing the service at a higher cost to me. Went back in August to all and every month my bill is different and my service plan was taken off. I've called every day for 2 weeks and am getting nowhere. Gene. BBB Business Profiles generally cover a three-year reporting period. I'll be in touch....By the way, I did call and cancelled the appt. As witnessed, one woman was treated to the frustration level no one should have had to go through. There are currently 9 consumer reviews about Cox Communications, Inc available. Find 8 listings related to Cox Communications Headquarters in Atlanta on YP.com. Just got off the phone to cancel phone service. Just moved to Phoenix and ordered Cox triple play, few weeks later called to cancel as their customer service and techs are beyond terrible. My other provider did notice that Cox broke the line and removed the filter from its connection box which had to be replaced when my new provider took over.Secondly, Cox kept raising the price of my phone and internet every month with no improved service of any kind. The Class A Office building was completed in 2010 and features a total of 300,000 Sqft. It does not take electronic payments from banks? Amanda intentionally delayed in helping us. Sunday with a Cox employee in Chicago..Did not want anyone wasting their time and gas...thanks again. Approximately 22,350 employees (full time) are associated with this organization. Cox starts hiring in terns much later than most other companies. Across the country, in our markets and in the communities where we live and work, our employees represent the very best of Cox, working to... – More. This is after being patiently transferred within the companies phone bank 5 times. SHARE: , , , , , , , , , , , , , , , ‹ Next Post Newer Post › Previous Post Older Post Home. I just want to get rid of them the prices are out of control. Amazing what greed does to people. This young man being approx, 22 years old, saw everything in my home, because they have to check all telephones, that gives your Cox employee knowledge of KNOWING EXACTLY WHAT I HAVE IN MY HOME!!!! 2.9 millions out of 6.2 millions are cable subscribers while others belong to the category of internet subscribers and telephone subscribers. A week later they called to try and save my business and I had already ordered Direct TV, however they gave me a better deal on phone and internet. She could not get waited on to terminate her service with Cox. The 600,000 square foot project was the second tower to complete the Cox Communications Headquarters Project including office, amenity, and conference facilities to support the Cox Communications staff. So much paper junk. I am on auto pay so I was not a month in arrears. Cox needs to put cameras on their employees that go into people's homes..THIS WOULD HAVE NEVER HAPPENED TO MY LIFE, AND I WOULD STILL HAVE MY PRECIOUS JEWELRY. Just to find out that cox associate made a mistake and not willing to fix my problem. Lastly, we can’t forget to mention Rosie The Robot! I told him that my boyfriend went into the office because our internet that we pay 100 a month for isn't working again, that he needs to come back after 600 because my boyfriend doesn't get off until six and home until 620. Stephanie said that Mel did not upgrade me correct and had no notes of my call. These are not honest people. YOU HAVE TO PUT IN ALL THIS INFO AND THEN IT TELL YOU IT IS WRONG, BUT DOESNT TELL YOU WHAT YOUR DOING WRONG. I am taking this opportunity to complain about my experience in hopes other Cox customers can beware and take precautions that this will not happen to them. aTLANTA, GA Corporate Offices WHEN AND WHERE TO ARRIVE? I even faxed paperwork to Cox, but never a resolve to the issue only another bill. We told her there are alternatives to Cox which she was grateful in knowing.As I was complaining about the treatment I got from Cox, “Amanda” would not tend to my issue in a professional manner which resulted in me arguing back with her.