He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS. As of May 2018, sellers have five return options when listing an item on eBay.com: The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. An Absolute Beginner’s Guide to Selling on eBay, Using eBay’s Global Shipping Program – a Guide for New Sellers, What eBay Sellers Should Do when an Item Goes Missing, Adyen and eBay: What Managed Payments Means for Sellers, Understanding eBay’s Top Rated Seller Status and Top Rated Plus Listings, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. If you didn't get your item, you're covered under eBay Money Back Guarantee. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. Help for sellers and buyers! ‘No returns’ in listings is typically for buyer’s remorse, item doesn’t fit etc...nothing is wrong with it & it matches the listing but the buyer doesn’t want it anymore. Help for sellers and buyers! Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase.
People will say " Well you can block them" So what? When you're sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the seller in is important. I should read “Buyer beware”. I then had an operation and went to stay with my partner for 3 weeks. Enter your search term to display live search results. No explanation nothing. The unofficial eBay subreddit. Buyer never contacted my Mother. Claim packing & protection costs were high! Is there a dollar limit to the ebay Money Back Guarantee? Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more. Ebay already sided with the buyer, that's why you had to give the money back and pay for the return shipping, why would a report now change their minds? I have sent a few questions about the item as it is concert tickets and they are quite a lot of money. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. Please. Selling is not my business, I am more kind of buyer. Press J to jump to the feed. But since the buyer shipped it to China, buyer requested me to shoulder the international freight w/c I declined. If applicable, keep photographic evidence of any serial numbers or identifying features of the item. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. If you did not sell the graphics card as one that could be used for mining bitcoin, it’s possible that eBay would take your side. The seller has 3 business days to get back to you. Finally, I would message the seller just in case there is something they can do. I went to the post office and so I returned it at my shipping expense $6.99 So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: Once you've started a return, you can check on the status of your request at any time. You cannot open a new claim once the first one is closed. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Not only that how many would purchase online a $10.00 item and pay $15.00 or $20.00 to have it shipped with tracking?? New comments cannot be posted and votes cannot be cast. Your first stop would be the Resolution Centre – info here. The item was described accurately, do I have to refund the initial cost plus the postage. Press J to jump to the feed. /r/Ebay my mistake would be understandable. Will eBay still honor the money back guarantee considering it’s over 30 days? Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. If the seller does not create a shipping label, eBay will and then charge the seller later.