Ironically a 2013 Toshiba. Follow the troubleshooting tips below to diagnose your audio issue. Use the remote control that came with your TV to make sure the audio level has not been accidentally turned down. I meant I can play Netflix and YouTube no problem, 12-12-2019 1. Try browsing to your favorite website. Finally, unplug your Fios cable box from your wall outlet. Verizon Support’s chat will tell you of any outages in your area too. Here's how to do it. If your gateway is what caused your Fios Wi-Fi problems, the web page should load now. Try searching, menu -> Input settings -> hdmi 1 or 2 -> Full UHD Color -> On, Verizon Fios Community Terms of Service and User Guidelines. 3. Here's how to do it. Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds; then plug it back in. If you are not sure how to change your TV's mode, see your TV's user guide for more information. Anon. They must send someone out to check your lines and equipment if you are getting worse speeds than what you’re paying for. Verizon.com sells the Fios Gateway Router for $149.99. Zig-zag lines. Be ready to supply your address and personal information. Verizon FiOS offers not just fiber internet, but TV and home phone service as well and that is a whole lot to cram into one monthly billing statement. Reset the Verizon router and set-top box if the channels are unavailable to return your TV service to a working condition. The only remedy I've found so far is to hit the menue botton and then it comes on. Said he’s never seen a problem like this. Don’t commit to paying more for faster internet unless you deal with slow internet problems regularly. Verizon Fios problems can ruin your home life and turn all your favorite devices into paperweights. Is the TV screen distorted? Verizon FiOS TV → "no signal" uniqs 1368: Share « Verizon FIOS TV - Movie Channel Problems • when does pittsurgh get new channels » ISF13 @verizon.net. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure the TV and VCR are set to Channel 3 or 4. If you suspect that a network issue is behind your Verizon Fios problems, use Verizon’s Residential Outage Tool to file a report at Verizon.com. Resetting or rebooting your Set-Top Box takes less than a minute and can be the key to fixing connectivity problems. Open SpeedTest on your PC. I did reset the router and no difference. I’ve called vizio and had a Verizon tech come months ago. Transfer your contacts and media. Most blue screen issues are caused by the VCR not being set to Channel 3 or 4. If you experience with a TV with Verizon FiOS no signal or a blue screen, you can do some troubleshooting to try to solve the problem. I'm told a "reboot" by a Verizon tech is BETTER/more involved than what I've been doing!!!! 2. If they do, contact the Verizon Fiber Solutions Center. 2. Reset your Fios Gateway router by sticking a pin into the red reset hole on the back. Back Troubleshoot FiOS TV . This is also a good time to inspect the coaxial cable for any obvious damage which could cause a loss in signal strength. My TV screen has horizontal lines going through it, My TV screen is green, red or looks washed-out, My TV picture is too small (letterbox format), I am having a problem with the sound on my TV. No reception. If you control audio volume from another device, like your TV or an audio receiver, press the mute buttons on those remote controls to make sure the mute button hasn't been accidentally activated. 4. 3. There's 2 types of "reboot". What to do?????? Schedule a phone call with support through Verizon Support. If this does not resolve the issue, you may need to contact us for further assistance. Slow Verizon internet speeds are just as bad as having no connection at all. That fixes most of the problems. Check for these things before you contact Verizon. Your gateway is the black box that connects to Verizon’s network. Anthony_VZ**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. Color issues. Your FiOS® by Frontier equipment includes (1) a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set-Top Box, and (2) a remote control. If you have a DVD or VCR connected to the TV, try playing a movie to see if you experience the same reception. A TV screen shows zig-zag lines forming a pattern over the screen, has Venetian blinds or a window screen. Press the power button for 15 seconds or unplug the power cord from the equipment for 10 seconds; then plug it back in. It would drop for few seconds through out the day. This article may contain affiliate links. 08:23 AM I can not play Netflix and YouTube through the TV no problem. Interactive Device Simulators. These are the most common Verizon Fios problems users face. Your Fios Internet service and Fios TV VOD service share capacity on the fiber optic connection to your home. Call Verizon at 1-800-837-4966 if neither of these fixes causes the No Internet Connection error messages to disappear. If they do, contact the Verizon Fiber Solutions Center. router plugged in and turned on at all times, FiOS TV Channel, Installation and User Guides, Welcome, {{sessionState.frontierId.firstName | renderAmps}}, Be sure you are disconnecting the electrical power cord that provides electricity to your Set-Top Box, not the coaxial cable that is connected to the back of your Set-Top Box.